Shipping policy

Introduction

This Shipping & Fulfillment Policy explains how orders are processed, shipped, and delivered when purchasing from mypawprintify.com.

Our goal is to provide full transparency regarding order handling, delivery times, costs, and responsibilities.

For any questions regarding orders or shipping, contact:
support@mypawprintify.com

1. Store Information

1.1. The online store mypawprintify.com operates as a global e-commerce platform.

1.2. We offer products sourced from international suppliers and shipped directly to customers worldwide.

2. Order Processing

2.1. All products are fulfilled by third-party suppliers.

2.2. Orders are processed within up to 7 business days after payment confirmation.

2.3. Orders that remain unpaid for more than 3 business days may be automatically canceled.

3. Shipping Times

3.1. Estimated delivery time ranges from 4 to 45 business days, depending on:

  • destination country,
  • supplier location,
  • carrier services,
  • customs procedures and external factors.

3.2. By placing an order, the Customer acknowledges and accepts these delivery timeframes.

3.3. If delivery does not occur within 45 business days, the Customer may request a refund by contacting:
support@mypawprintify.com within 7 days after this period.

4. Shipping Costs

4.1. Shipping costs are displayed at checkout and depend on:

  • product type,
  • delivery destination,
  • selected shipping method.

4.2. From time to time, we may offer promotions such as free shipping.

4.3. In case of returns, shipping costs (including customs fees if applicable) are generally borne by the Customer unless stated otherwise.

5. International Shipping & Customs

5.1. Orders may be shipped from outside the Customer’s country.

5.2. The Customer may act as the importer of record and may be responsible for customs duties, import taxes, or VAT unless already included in the price (e.g. via IOSS).

5.3. Information about taxes and potential charges is provided during checkout where applicable.

6. Shipment Tracking

6.1. Once the order is shipped, the Customer may receive a tracking number (if provided by the supplier).

6.2. Tracking availability depends on the shipping method and supplier.

6.3. We provide available updates regarding shipping status whenever possible.

7. Delivery Issues

7.1. The Customer is responsible for providing accurate shipping information.

7.2. We are not responsible for delivery issues caused by:

  • incorrect or incomplete address,
  • failed delivery attempts,
  • customs delays,
  • carrier-related issues beyond our control.

7.3. If a shipment is lost, we will investigate with the supplier or carrier and may offer a replacement or refund depending on the outcome.

8. Damaged Shipments

8.1. Customers should inspect the package upon delivery.

8.2. If the package is damaged, the Customer should:

8.3. We will assist in resolving the issue with the supplier or carrier.

9. Product Safety

9.1. Products are expected to comply with applicable safety regulations, including relevant international standards.

9.2. If a product is identified as unsafe, we will notify affected customers and take appropriate corrective action (refund or replacement).

9.3. Safety concerns can be reported to:
support@mypawprintify.com

10. Customer Support

10.1. For any inquiries related to orders, shipping, or delivery, contact:
support@mypawprintify.com

10.2. Standard response time is within 48 business hours.